Overview

As global data privacy mandates tightened, they required an enterprise-wide overhaul of its data systems—without disrupting guest operations. Tauheedah led this transformation, merging compliance, innovation, and operational efficiency.

Challenge

Achieve GDPR, CCPA, and PCI compliance across 30+ shipboard and shoreside applications while modernizing legacy systems and maintaining real-time guest services.

Solution

Tauheedah established cross-functional alignment between business, legal, and IT to define data governance standards. She simultaneously managed the redevelopment of the dining reservation platform—one of the fleet’s most mission-critical systems—integrating modern architecture and automation.

Impact

• Attained 100% GDPR and CCPA compliance and passed the first PCI audit post-divestiture.
  
  
• Delivered a new dining reservation system reducing process time from days to hours.
  
  
• Realized $500K annual labor savings and enhanced guest satisfaction.
  
  
• Managed $2.1M capital and expense portfolio with zero delivery delays.
  
  

Strategic Takeaway

When governance and innovation align, compliance evolves from obligation to opportunity—protecting trust while modernizing enterprise performance.